Executive IT Retail Billing required in Warid Telecom

warid jobsDivision: Information Technology
Category: Networking
Total Position: 1
Job Type: Full Time/Permanent
Department: Billing
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Bachelors/Masters in Computer Science from a reputed Collage/University
Career Level: Experienced (Non-Manager)
Minimum Experience: 2 Years(At least 2 years of experience in a similar role)
Apply By: May 7, 2012
Posted On: Apr 30, 2012

Job Purpose:

  • Number Management
  • Perform Prepaid billing operations like prepaid package creation and management
  • Performing prepaid bulk provision and SIM authentication
  • Processing and maintenance of Prepaid Vouchers/CDRs

Job Responsibilities:

  • Perform Prepaid Billing Operations
  • Interact with Engineering and other departments for Prepaid CDR management and processing
  • Take care of SIM Authentication, Number management and Bulk provisioning etc
  • Creation of prepaid related reports required by the higher management
  • Resolution of Prepaid problems including rating, provisioning and End-user queries
  • Install and test new releases/patches
  • Co-ordinate with Postpaid billing team for optimization of the Billing operations

Required Skills

Working knowledge of Unix-based systems like Solaris, HP UNIX
Working knowledge of Oracle database
Hands-on experience in Query development using any reporting tool like TOAD etc

Apply Here

Assistant Manager Financial Planning required at Warid Telecom

warid jobsIndustry: Telecommunication/ISP
Division: Finance
Category: Financial Services
Total Position: 1
Job Type: Full Time/Permanent
Department: Planning & Budgeting
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Masters
Degree Title: MBA from a reputed Institute. CA/ACCA Finalists would be preferred.
Career Level: Experienced (Non-Manager)
Minimum Experience: 3 Years(At least 3 years of relevant experience in a similar role)
Apply By: May 3, 2012

Job Purpose:

To provide support in financial evaluation of business strategies

Job Responsibilities:

  • Assist in the preparation of annual corporate budget and business plan
  • Assist in the preparation of financial plan in collaboration with the respective divisions
  • Preparation of reports/presentations including performance analysis, company’s short/long term plans of SMT/BEC
  • Provide support to related stakeholders including treasury on planning related activities
  • Assist in various strategic projects
  • Perform tasks assigned from time to time

Required Skills

In depth knowledge of corporate Finance
Strong Analytical skills
Financial modeling
Adept in computer aided analytical tools
Team Player
Time management
Strong communication skills




Apply here

Zonal Manager Franchise Customer Services required in Warid Telecom

warid jobs

Division: Customer Services
Category: Customer Support
Total Position: 1
Job Type: Full Time/Permanent ( firstshift )
Department: Customer Services Operations
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Bachelors/BBA or preferrably MBA from a reputable institution
Career Level: Experienced (Non-Manager)
Minimum Experience: 4 Years(At least 4 to 5 years of diversified experience in Customer Services in the Telecom Industry)
Required Travel: 50%
Work Permit: Pakistan
Apply By: Apr 30, 2012
Job Purpose:

Direct and monitor all Franchise CS related activities for optimizing CS Operations through Franchise Centers in assigned domain to achieve short and long term departmental objectives by complying with the established processes and procedures

Job Responsibilities:

  • Implement effective and efficient Customer Relationship Management across all Franchise in assigned domain
  • Monitor and improve all CS activities at Franchises in the assigned domain by periodic and random visits
  • To ensure that the franchises are working as per the defined company policies and procedures in the assigned domain
  • Ensure all CS related issues of the Franchises in the assigned domain are addressed properly and also to coordinate with different departments to ensure smooth operations at the Franchise Centers
  • Identifying the areas where re-engineering of processes is required for better productivity
  • Updates and other important information are shared with the Franchises in the assigned domain on timely basis
  • Coordination with CS-RDC Department in arranging trainings for Franchises in the assigned domain with proper monitoring and feedback
  • Conduct followup on trainings imparted and refresher training sessions along with assistance on as and when required basis
  • All CS related issues are identified and addressed proactively at the Franchises and issues logged are resolved effectively in the assigned domain
  • Conduct periodic audit/reviews of the franchises in the assigned domain
  • Ensure proper behavior and grooming of the team as per the requirements and image of the Organization
  • Monitor and analyze daily/weekly Franchise Customer Service Reports in the assigned domain to find out areas of improvement and current level of KPI’s
  • Ensure effective and efficient coordination with the departments towards facilitating the Franchise’s productivity

 

Required Skills

Energetic & proactive
Detail & result oriented
Good communication & interpersonal skies
Team player
Negotiation & Decision Making skills
Strong Reporting Skills



Apply Here

Executive Site Infra Admin required at Warid Telecom in Lahore

Industry: Telecommunication/ISP
Division: Engineering
Category: Engineering
Total Position: 2
Job Type: Full Time/Permanent
Department: Operations & Services
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Career Level: Experienced (Non-Manager)
Minimum Experience: 3 Years(3 to 4 years of experience with at least 02 years relevant experience preferably in the telecom industry or any other industry with a similar job role.)
Apply By: Apr 26, 2012
Posted On: Apr 17, 2012
Objective:

To ensure effective control and security of BTS facilities through frequent site visits. Ensure 24X7 sites access.

Main Responsibilities:

– Manage team of SIA field supervisors to ensure effective security of BTS facilities through presence of guards at sites, regular visits of Security Supervisors and implementation of site related SOPs e.g. SOP for site access, SOP to maintain DG and CP meter log register etc.

– Support RM SIA to negotiate with owners/ neighbors in case of access issue or denial etc.

– Manage sites visits in case of loss i.e. theft/ fire etc. (Both for Claimable and not claimable through Insurance), report losses and coordinate/ conduct Insurance Survey of the site with surveyor.

– Prevention and control measures against any kind of theft/ tempering or misuse of facilities by Guards, owners or both in Liaison with concerned Security Company.

Output/Deliverables

To ensure effective control and security of BTS facilities through frequent site visits. Ensure 24X7 sites access.

Required Skills

Good Negotiations skills.

Person with high degree of integrity.

Apply Here

Corporate Relationship Manager required at Warid Telecom in Lahore

warid jobs
Industry: Telecommunication/ISP
Division: Commercial
Category: Business Development
Total Position: 1
Job Type: Full Time/Permanent
Department: Corporate Business & Enterprise Solutions
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Business Graduate and preferable Masters in Business Administration (Sales & Marketing)
Career Level: Experienced (Non-Manager)
Minimum Experience: 1 Year(1-3 years of CS experience depending upon offered grade.1 year of relevant experience)
Work Permit: Pakistan
Apply By: Mar 29, 2012

Objective:

– Sell Serve, Retain and timely payments.

Main Responsibilities:

– Ensure targets such as revenue growth in the assigned portfolio through new account acquisition and up/cross selling in the existing account.

– Ensuring timely payment of the assigned portfolio.

– Ensuring sales of Warid VAS and other enterprise solutions.

– Ensure state of the art customer care to the corporate customers.

– To establish effective business & corporate relationship with both existing and potential corporate/SME entities for the business prospect.

– Ensuring a strong relationship with high revenue individuals such as ministers, diplomats & VVIPs etc.

– To ensure that all documentation is complete as per organization policies and procedures and records are properly maintained.

– To coordinate with other inter-departmental team members, capable of successfully resolving corporate/ priority customer issues.

– To remain vigilant with competitor information, strategies and day to day developments.

– Ensuring Regular visits to the existing and potential customers.

– Proactively identify and highlight major issues being cited by Customers as cause for dissatisfaction as well as churn to be forwarded to the Management requiring management’s attention for improving services to the customer

– Daily clinics of RMs soliciting feedback on current issues and providing required updates/ counseling.

– To ensure complete documentation as per approved policies & procedures.

– To always think & plan out of the box ideas and initiatives to distinguish himself from the others and markets.

Output/Deliverables:

–Ensure assigned targets of revenue enhancement in the portfolio

–Ensure customer care of the assigned portfolio

–Ensure timely payments of the assigned portfolio

Required Skills

– Good communication & presentation skills

– Good negotiation & influencing skills

– Good problem solving & analytical skills

– Self driven and team player qualities

– Proactive

– Good Ms Office skills

Apply Here

OPEX Financial Analyst required at Warid Telecom in Lahore

warid jobs

Industry: Telecommunication/ISP
Division: Engineering
Category: Accounts & Finance
Total Position: 1
Job Type: Full Time/Permanent
Department: Quality Assurance – Network Audit
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Graduate / post -graduate degree in Commerce/Finance field . Financial Audit exposure is preferable
Career Level: Experienced (Non-Manager)
Minimum Experience: 5 Years(5+ yrs experience in relevant field, preferably CAPEX/OPEX analysis of Telecom. Strong management reporting skills. Better understanding of Financial Audits, reporting & compliance)
Apply By: Apr 20, 2012

Objectives:

Planning, analyzing and monitoring CAPEX in general and OPEX in particular working with stakeholders in Engineering.

Assist management in managing and controlling CAPEX, OPEX and pertinent cash flows in line with requirements from Technical function.

The key objective is to bring excellence in Operation and cost efficiency.

Development of price, CAPEX, OPEX historical trends, benchmarks and identify room for improvement.

Main Responsibilities:

Assist management in departmental Budget preparation, reconciliations & alignment.

Suggestions for improving existing processes & SOPs to achieve departmental efficiency in financial housekeeping.

Interdepartmental budgetary reconciliations , trend, variance and comparative analysis of allocated vs. actual spending of Opex activities with recommendations

Preparation of periodic opex forecast for Engineering division after conducting discussions /sessions with different sub-departments

Assist in Commercial evaluations & financial data management of vendor proposals.

Coordination with Procurement & record keeping for POs / Invoices.

Review process of Service & Purchase Requisitions relating to Engineering as per the contracts and policies & suggestions for improvement.

Costs saving analysis and proposals on regular basis, coordinating with different departmental heads and making necessary steps for timely responses of any floated financial queries

Output/Deliverables:

Efficient financial reporting for Technical management

Planning of Opex / Capex aligning with Company and Technical strategy.

To find ways and guide users to manage and control CAPEX/OPEX within budgetary allocations.

To bring operational efficiency and develop benchmarks and historical trends for negotiations with vendors and improvement in contracts.

 

Required Skills

Sound knowledge of business assessment skills, including risk management, business planning, Opex controls in Services sector
Excellent financial reporting and interpersonal skills.
Expertise in financial analysis, financial planning, forecasting especially in CAPEX/OPEX
Capable of preparing and interpreting financial reports and management reports using advanced tools of Excel, Power point and like software
Excellent command over MS office, specially Excel, Power point and accounting software exposure is preferable. Experience in writing macros, scripting and sound understanding of databases is preferred.

Apply Here

Executive Correspondence required at Warid Telecom in Lahore

Executive Correspondence required at Warid Telecom in Lahore

warid jobs

Division: Customer Services
Category: Customer Support
Total Position: 1
Job Type: Full Time/Permanent
Department: CS Support Center – Support Operations (Correspondence)
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Minimum Bachelors Degree in any discipline. Masters Degree in any relevant field is preferred
Career Level:Entry Level
Minimum Experience: Less than 1 Year(6 Months to 1 Year experience in customer services would be preferred. Depending upon the offered level.)
Apply By: Apr 10, 2012
Posted On: Apr 5, 2012

Objective:

Efficiently respond to customer queries and complaints using customer oriented approach and most appropriate medium of communication.

Main Responsibilities:

Provide prompt response to all customer queries and complaints and ensure usage of appropriate business language while communicating with customer through emails, letters and faxes.

Provide brief and concise response to customer queries and complaints while ensuring to avoid any clerical mistakes on self part.

Appropriately communicate and provide best suitable response to customer queries and complaints.

Facilitate new initiatives and provide feedback regarding challenges and ambiguities related to web marketing.

Laugh marketing emails to existing and potential customers related to new offers, tariffs, campaigns etc.

Ensure accomplishment of all performance targets and compliance with all policies and procedures related to correspondence.

Provide feedback to AM Correspondence regarding any queries or complaints from customers or challenges related to daily assigned tasks.

Output/Deliverables:

Prompt response to all customer queries and complaints

Ensure compliance with all policies, system, procedures while responding to customer queries

Required Skills

Customer oriented, proactive and organized approach

Result driven

Excellent communication and interpersonal skills

Team Player

Strong MS Office skills


Apply Here

Operations & Maintenance Coordinator at Warid Telecom in Multan

warid jobs

Operations & Maintenance Coordinator at Warid Telecom in Multan

Industry : Telecommunication/ISP
Division : Engineering
Total Position: 1
Job Type:  Full Time/Permanent
Department:  Projects & Network Operations Support Services – NOSS (O&M)
Job Location: Multan
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Minimum Bachelor Degree in CS or Engineering. Master Degree shall be preferred
Career Level: Experienced (Non-Manager)
Minimum Experience: 1 Year(1 to 3 years of experience with at least 02 years relevant experience preferably in the telecom industry or any other industry with similar job role.)
Apply By: Apr 6, 2012
Posted On: Apr 3, 2012

 Objective:

Manage management of non-telco O&M of Warid network through vendor management and audits performed on sites ensuring a smooth operation of the Warid network.

Main Responsibilities:

Take complete and end-to-end ownership for non-telco O&M of Warid network ensuring availability of Warid network as per defined KPIs at all times (Network availability as per defined KPIs for all P1, P2 and P3 sites.

Manage all operational support tasks, directly or indirectly through vendors, including but not limited to fueling, site security, genset and A/C O&M, general site upkeep for all BTS and MSCs.

Develop and implement SOPs with all vendors and internally with all engineering and non-engineering team stake holders for effective O&M of all sites

Develop and implement SOPs externally with Engineering Solutions team so as to have feedback on various O&M activities and internally have an effective check and balance system for all activities under O&M domain.

Ensure measures for cost control and cost reduction in different areas of Operations Support services O&M thus achieve the reduction in OPEX costs for the network.

Ensuring a good reporting mechanism for regular progress/ feedback to all relevant stakeholders. To follow up progress on various on-going tasks with vendor management and internally report regular progress.

Output/Deliverables:

Ensure network availability through regular O&M of sites as per defined KPIs

Ensure smooth running of sites with effective liaison with SIA and CP/fuel team Bring in the measures for checking Commercial Power/ Fuel Pilferage and theft at the lowest acceptable levels

Required Skills

–Communication Skills

–Proactive Approach

–Vendor Management

–Team Player

–Analytical Skills

–Negotiation Skills


Apply Here

Executive RAN Projects required in Warid Telecom

warid jobs

Executive RAN Projects required in Warid Telecom

Industry: Telecommunication/ISP
Division: Engineering
Category: Engineering
Total Position: 1
Job Type: Full Time/Permanent
Department: Projects & Network Operations Support Services – Projects (RAN Projects)
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: BSC or BE in either Electrical Engineering, Electronics Engineering or Computer Engineering or MS Computer Sciences
Career Level: Entry Level
Minimum Experience: Fresh(One year relevant experience is preferred but fresh engineers can apply)

Apply By: Apr 6, 2012
Posted On: Apr 1, 2012

Objective:

Achieve rollout targets within specified timelines, with due emphasis on quality, thus ensuring that rollout is according to Warid approved standards.

Main Responsibilities:

· Conduct RFI of newly built sites as per Warid standards

· MCC (Minimum Criteria Checklist) of newly integrated sites before their commercial launch

· PAT ( Provisional Acceptance Test) of BTS sites, Transmission links and BSCs as per approved protocols

· PAC visits for RAN deliverables

· Inputs for updating weekly and monthly reports

· Provision of FDDs and SDDs to concerned parties

· Proposing implement-able solutions for RFI dependencies

· BOQ verification for ODM, IBS, BTS and associated microwave equipment

· Coordination with vendors/ sub-cons for projected and un-projected RAN deliverables

· Update PAT tracker

· Floating current rollout summaries to various Warid offices on weekly basis

Output/Deliverables:

· Perform RFI, PAT, MCC and PAC as per approved protocols

· Supervising TXN rollout tasks including PTT E1 surrendering to save OPEX

· Submission of complete PARs on time

· Effective coordination with line and vendors to achieve rollout targets on time

· Ensure that RAN deliverables are according to approved Warid standards

Required Skills

Knowledge of GSM
Good communication skills
Knowledge of MS office

Apply Here

Executive CME Services at Warid Telecom

warid jobs

Executive CME Services at Warid Telecom

Industry: Telecommunication/ISP
Division: Engineering
Category: Engineering
Total Position: 2
Job Type: Full Time/Permanent
Department: Projects & Network Operations Support Services – Projects (CME Projects)
Job Location: Islamabad, Karachi
Gender: Doesn’t Matter

Degree Title: B.Sc Civil Engineering/B.Sc Electrical Engineering
Career Level: Experienced (Non-Manager)
Minimum Experience: 1 Year(Minimum 1-3 years experience in related works)
Work Permit: Pakistan
Apply By: Apr 6, 2012
Posted On:  Apr 1, 2012

Objectives:

· Supervision of GSM Civil infra structure construction for BTS cell site

· Coordinating and supervising the sites sharing activities within the region

· Coordinating for resolving the environmental issues at all MSC sites within the region

Main Responsibilities:

· Coordinating/ follow-ups with the team and with internal departments for resolving routine and minor problems.

· Maintaining the records and filling of the activities and sites

· Timely & organized reporting to the RM for snags rectification and adhering with the target timelines

· Carry out RFI, PAC & FAC for independent BTS/ ODM sites for individually assigned projects & their successful handing over to O&M

· Implementation of QA strategy

· Site supervision of activities like pouring, sharing with other operators and QA visits of sites

· Leading and directing the team members for their site activities & further improvements

· Invoices verification and further submission to RM for approvals

· Coordination and follow up for resolving any environmental issues at all MSC sites within the region including power works, fire suppression works, HVAC works and any other related CME works

Output/ Deliverables:

· Meeting target timelines

· Ensuring quality standards

· Timely invoices verifications for work done

· Smooth operation at MSC sites within the region for the related environmental matters

Required Skills

MS Office
Auto Cad (optional)
MS Project
SAP

Apply for Karachi


Apply for Islamabad