Customer Care Executive at Qubee in Multiple Cities

Customer Care Executive at Qubee in Multiple Cities

qubee jobs

Industry: Telecommunication/ISP
Category: Customer Support
Total Position: 4
Job Type: Full Time/Permanent
Job Location: Karachi, Islamabad, Rawalpindi, Lahore, Pakistan
Gender: Doesn’t Matter
Age: 18 – 30 Years
Minimum Education: Bachelors
Career Level: Entry Level
Job Description:

To facilitate every customer till the installation process & make sure that every customer will be satisfied by maintaining a favorable working relationship with them. Promote harmonious & cooperative working environment with all employees and ensure operations execution meets company standards and customer expectations

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

  • Always wear a smile.
  • Posting corrects information in crystal software including payments & customer information.
  • Record keeping.
  • CPE / Inventory Management
  • Responsible for making sales & facilitate the customer till the installation process.
  • Taking care of cash by following cash handling procedures & follow proper handing & taking over shift procedures to ensure the hassle free, smooth or fruitful environment.
  • Coordination with Installation team.
  • Make sure that experience area PCs / Laptops are working properly.
  • Product knowledge.
  • Accurately maintaining & updating customer accounts information.
  • Responsible for data entry functions.
  • Deal with telephone inquiries from customers & any other which may be made.
  • Make sure that the work atmosphere should be pleasant, calm & clean.
  • Make sure that the customer is happy & satisfied.
  • Resolve customer�s issues.
  • Promptly informs immediate supervisor of all pressing issues and takes prompt corrective action where necessary or suggests alternative courses of action
  • Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
  • Ensure Operations execution meets Company standards and customer expectations.

Dress Code : Jeans & QUBEE T-Shirt

Compensation Structure:

Salary Range :18,000 – 25,000 [Pakistani Rupees]

Transport Allowance : 2,500 [Pakistani Rupees]

Other Benefits include :

Medical Insurance [for whole family], Group Life Insurance, OPD [PKR 25,000/- per annum], Gratuity, Leaves[20 Annual, 10 Casual, 08 Sick]..

Skills Required:
Dress Code Jeans & QUBEE T-Shirt.

*Should a high profile / exceptional candidate
*Flexible in working hours

Note Kindly attach your recent Photograph in your CV, the CVs without having photographs will not be considered

Apply by emailing with Job Title to cc to