Customer Care Executive at Qubee in Multiple Cities

Customer Care Executive at Qubee in Multiple Cities

qubee jobs

Industry: Telecommunication/ISP
Category: Customer Support
Total Position: 4
Job Type: Full Time/Permanent
Job Location: Karachi, Islamabad, Rawalpindi, Lahore, Pakistan
Gender: Doesn’t Matter
Age: 18 – 30 Years
Minimum Education: Bachelors
Career Level: Entry Level
Job Description:

To facilitate every customer till the installation process & make sure that every customer will be satisfied by maintaining a favorable working relationship with them. Promote harmonious & cooperative working environment with all employees and ensure operations execution meets company standards and customer expectations

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

  • Always wear a smile.
  • Posting corrects information in crystal software including payments & customer information.
  • Record keeping.
  • CPE / Inventory Management
  • Responsible for making sales & facilitate the customer till the installation process.
  • Taking care of cash by following cash handling procedures & follow proper handing & taking over shift procedures to ensure the hassle free, smooth or fruitful environment.
  • Coordination with Installation team.
  • Make sure that experience area PCs / Laptops are working properly.
  • Product knowledge.
  • Accurately maintaining & updating customer accounts information.
  • Responsible for data entry functions.
  • Deal with telephone inquiries from customers & any other which may be made.
  • Make sure that the work atmosphere should be pleasant, calm & clean.
  • Make sure that the customer is happy & satisfied.
  • Resolve customer�s issues.
  • Promptly informs immediate supervisor of all pressing issues and takes prompt corrective action where necessary or suggests alternative courses of action
  • Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
  • Ensure Operations execution meets Company standards and customer expectations.

Dress Code : Jeans & QUBEE T-Shirt

Compensation Structure:

Salary Range :18,000 – 25,000 [Pakistani Rupees]

Transport Allowance : 2,500 [Pakistani Rupees]

Other Benefits include :

Medical Insurance [for whole family], Group Life Insurance, OPD [PKR 25,000/- per annum], Gratuity, Leaves[20 Annual, 10 Casual, 08 Sick]..

Skills Required:
Dress Code Jeans & QUBEE T-Shirt.

*Should a high profile / exceptional candidate
*Flexible in working hours

Note Kindly attach your recent Photograph in your CV, the CVs without having photographs will not be considered

Apply by emailing with Job Title to careers@qubee.com.pk cc to jobs@paktutorial.com.