Customer Services Representative required at Warid Telecom

warid jobs

Industry: Telecommunication/ISP
Division : Customer Services
Category: Customer Support
Total Position: 21
Job Type: Contract
Department: Call Center
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Bachelors / Masters
Career Level: Entry Level
Minimum Experience: Fresh(1 Year or more experience in hard core Contact Center Operations. Fresh candidates may also apply.)
Apply By: Mar 30, 2012
Posted On: Mar 23, 2012

Objective:

To answer calls made by customers for seeking information, logging complaints or/ and giving instructions.

Main Responsibilities:

Provision of accurate and brief information about products and services to the caller/customers.

Offering a helping and ready hand to the customers.

Using problem solving skills to handle difficult or irate customers.

Suggesting alternatives and possibilities to resolve customers complaints on priority basis.

Bringing awareness among customers by educating them about various products and services.

Execution of collective plans to achieve goals of first call resolution.

Learning about organizations products and services and keeping up-to-date with any changes to them.

Regularly attending training and coaching sessions conducted.

Ensuring compliance with schedule.

Conveying customers feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.

Taking immediate and all possible measures to resolve customers problem keeping company policies in view.

A thorough knowledge of CRM being used.

Output/Deliverables:

Meeting with assigned qualitative and quantitative targets.

 

Required Skills

Exceptional Communication and Interpersonal skills

Proficient in speaking Pusho

Optimistic with supportive attitude

Stress and Time Management

Result driven

Willing to learn

Apply Here