Zonal Manager Franchise Customer Services required in Warid Telecom

warid jobs

Division: Customer Services
Category: Customer Support
Total Position: 1
Job Type: Full Time/Permanent ( firstshift )
Department: Customer Services Operations
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Bachelors/BBA or preferrably MBA from a reputable institution
Career Level: Experienced (Non-Manager)
Minimum Experience: 4 Years(At least 4 to 5 years of diversified experience in Customer Services in the Telecom Industry)
Required Travel: 50%
Work Permit: Pakistan
Apply By: Apr 30, 2012
Job Purpose:

Direct and monitor all Franchise CS related activities for optimizing CS Operations through Franchise Centers in assigned domain to achieve short and long term departmental objectives by complying with the established processes and procedures

Job Responsibilities:

  • Implement effective and efficient Customer Relationship Management across all Franchise in assigned domain
  • Monitor and improve all CS activities at Franchises in the assigned domain by periodic and random visits
  • To ensure that the franchises are working as per the defined company policies and procedures in the assigned domain
  • Ensure all CS related issues of the Franchises in the assigned domain are addressed properly and also to coordinate with different departments to ensure smooth operations at the Franchise Centers
  • Identifying the areas where re-engineering of processes is required for better productivity
  • Updates and other important information are shared with the Franchises in the assigned domain on timely basis
  • Coordination with CS-RDC Department in arranging trainings for Franchises in the assigned domain with proper monitoring and feedback
  • Conduct followup on trainings imparted and refresher training sessions along with assistance on as and when required basis
  • All CS related issues are identified and addressed proactively at the Franchises and issues logged are resolved effectively in the assigned domain
  • Conduct periodic audit/reviews of the franchises in the assigned domain
  • Ensure proper behavior and grooming of the team as per the requirements and image of the Organization
  • Monitor and analyze daily/weekly Franchise Customer Service Reports in the assigned domain to find out areas of improvement and current level of KPI’s
  • Ensure effective and efficient coordination with the departments towards facilitating the Franchise’s productivity

 

Required Skills

Energetic & proactive
Detail & result oriented
Good communication & interpersonal skies
Team player
Negotiation & Decision Making skills
Strong Reporting Skills



Apply Here

Customer Support Officer at Shabbir Tiles & Ceramics

Shabbir Tiles jobs

Customer Support Officer at Shabbir Tiles & Ceramics

Title: Customer Support Officer
Total Position: 1
Industry: Manufacturing
Category: Business Development
Type: Full Time/Permanent ( firstshift )
Department: Sales & Marketing
Location: Rawalpindi
Gender: Male
Age: 25 years – 35 years
Minimum Education: Bachelors
Career Level: Entry Level
Required Experience: 2 Years – 3 Years(in Business Development/Sales&Marketing.)
Salary Range: PKR. 15000 to 20000/month
Apply By: Mar 19, 2012
Posted On: Mar 8, 2012
Job Description:

We are looking for an experienced customer support officer having at least 2 to 3 years experience. The incumbent would be responsible to bringNew Business Opportunity

Coordination with clients

Follow up

and achieve Sales Target

Required Skills:

Urdu, English Fluency and MS Office Proficiency.

Apply Here

Customer services job in Zong

Zong jobs
We are pleased to welcome all who are interested to apply for CSR and fulfill the below mentioned criteria.Position: Zong-LHR (CSR)
Edu Req: Graduation is must
Exp Req: Fresh or 1 year (call center experience will be preferred)
Age Req: not more than 27 years
Note: Currently we are in process of collecting relevant pool of resumes for the said position; the next hiring phase is not planned as yet but is expected to be held in near future.Good Luck! & Many Thanks from HRSI Team..!!
Email resumes on kishwar@hrs-int.com