Technical Support Manager in Barcelona Office, Spain at ExoClick

The Position
The Technical Support Manager is the second-level help provided to the customers. He will report to the Head of Support Management of the company.

He/She has good technical knowledge and problem solving aptitude in order to handle a technical support manager job. The job requires the technical support manager to get the problems sorted out within the given deadlines.

He should also have good communication skills to help the employees and also the customers understand a specific problem.

You have a good understanding of the Web and the Online advertising activities. You work independently and have excellent interpersonal and communications skills. You are organized and proficient.

– Participate to the the Exoclick network content moderation & ensure that it is done according to standards
– Improve productivity by higlighting deficiencies
– Multichannel diagnostics and troubleshooting
– Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied
– Report operational achievements and progress to the management on a regular basis
– Prevent the network to be abused by malicious programs
– Detect fraudsters
– Deliver consistently high levels of customer service
– Ensure appropriate process standards are met and maintained

– Minimum of 1 year experience in a web technical position (webmaster, developer, technical manager, …) and/or support.
– Prior experience resolving technical issues.
– Fluent English (French/Spanish is a plus).
– Strong written and oral communication skills, including ability to make presentations to management.
– Proficiency with Microsoft Office products.
– Proficiency with web applications (browsers, Instant Message, software).
– Good technical knowledge (HTML, JS, iFrame, PHP, Proxy, …)
– Good security knowledge (XSS, …)
– Ability to manage efficiently simultaneously several support tasks.
– Ability to deal with frustrated customers.
– Experience in the adult industry is a plus.

Barcelona Office, Spain.

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