Support Engineer in System Limited at Lahore

Job Title Support Engineer
Number of Positions 7
End Date 2012-Mar-10
Job Type Full-time
Education Level Bachelors
Technology AMPS
Telecom IT Networks
Classification Telecom/IT
Minimum Experience 1 Year
Maximum Experience 3 Years
Skills/Any other requirements Cisco networking and VoIP equipment, Network Monitoring Systems (Solarwinds), Excellent spoken and written English

Description:

· Monitor network performance and availability

· Create and follow up on trouble tickets

· Follow predefined escalation procedures

· Liaison with vendors to process warranty replacements/ repairs

· Communicate in English with the client and keep them updated on any current issues

· Be the point of contact for ISPs in case of circuit outage

· Monitor performance and availability of the following types of devices:

o WAN equipment

o LAN switches

o Wireless LAN

o UPS

o Internet, voice and data circuits monitoring

o Access System

o Video solution

· Responsible for moves, additions, changes & deletions (MACDs) in IP Telephony system

· Perform basic troubleshooting in case of issues

· On Call Support (24 × 7)

send us your resume at hrd@systemsltd.com

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