wi-tribe jobs

Supervisor Customer Care required in Wi-tribe Broadband Company

wi-tribe jobs

 Supervisor Customer Care

Field : Customer Care
Contract Type : Full Time – Permanent
Location : Pakistan – Karachi
Closing date : 20-Mar-2012
Position Summary:
To manage customer care center and team by providing front end customer care at designated wi-tribe care center, and achieve individual as well as team targets.
Essential Duties and Responsibilities::
•            To manage care center team•             To manage designated customer care center as a whole

•             To serve walk-in customers as per company standards in a friendly atmosphere

•             To retain customers as per provided data on monthly basis and to achieve targets on individual as well as care center level

•             To retain walk-in customers

•             To sell and upsell services to walk-in customers

•             To provide preliminary technical assistance

•             To resolve / escalate complaints for resolution

•             To upsell company’s image through “customer first policy” and “timely response”.

•            To take overall ownership of customers, team and care center

Required Competencies::
•             Strong people management skills•             Sound knowledge of systems i.e. customer center, Helpdesk, LSLP etc.

•             Through knowledge of excel and power point

•             Intermediate level knowledge for resolving technical issues and troubleshooting

•             Knowledge of company products, services and policies

•             Self –disciplined with Positive Attitude

•             Excellent stress handling & anger diffusion skills

•             Ability to multi task and work under pressure

Education and/or Experience::

  •  1-2 years of similar working experience in customer care preferably in telecom sector
  • Should be a team player and willing to work for lengthy hours as and when required
Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph