telenor-jobs

Service Desk Officer required at Telenor Telecom

telenor-jobs
Service Desk Officer

Position Purpose: Service Deskofficer will respond to our Norwegian customer’squeries, complaints and suggestions related to our products received via service desk, phone and email. The officer would also translate Norwegian queries into English. Candidates interested in working flexible/ part time can also be considered.
Area of Interest: IT Solutions
Location: Islamabad
Career Level:
Degree(s)/Major(s): Bachelors( Preferred)
Language skills on the scale of Basic/Limited/Advanced/Wide Knowledge/Full Knowledge
Norwegian Language Skills (Mandatory)
Reading Proficiency Advanced
Writing Proficiency Advanced
Speaking Proficiency Fluent
English Language Skills (Mandatory)
Reading Proficiency Advanced
Writing Proficiency Advanced
Speaking Proficiency Fluent
Experience Required: Any experience in customer experience and working as a norway to english tranlator would be a plus.
Key Responsibilities: Customer interface and call handling (phone, support site forms and e-mails) in Norwegian and English language
Customer dialogue on all calls not allocated to internal 2nd line teams
Key target, and first priority, is to contribute to creating excellent customer experience for TKP service users.
Functional Skills/Knowledge Areas: Good customer service and Norwegian and English linguistic skills
Quick Learner
Should also be a team player and not hesitant to communicate with foreign customers.
Application Deadline: 08-Apr-2012
Application Status: Apply Now
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