warid jobs

Executive IT (CC Planning & Implementation) in Warid Telecom

Job Title Executive IT (CC Planning & Implementation)
Location Office – Lahore Centre
Organization Name Information Technology Division
Department Description
Division:                  Information Technology

Department:           IT Operations & Services

Sub department:    CC Planning & Implementation

 

Brief Description
Objective:

 

Assist in the implementation, management, reporting and optimization of all Voice related network services including IP Telephony, IPCC and Other Contact Center applications.

Detailed Description
Main Responsibilities:

 

  • Maintain and modify existing applications independently as well as under supervision.
  • Documentation and Reporting of Contact Center Projects.
  • To troubleshoot and provide administrative support for the Work Force Management System.
  • Automation of processes to aid the integration between applications deployed in a contact centre environment.
  • Adopt and maintain programming standards to continually improve quality of all developed applications.
  • Monitor industry trends and identify emerging technologies.
  • Translate business requirements into detailed system requirements.
Job Requirements
Education Required:

 

BE / Masters Degree in Computer Science, Information Systems, or Information Technology

Experience Required:

 

  • Ideal candidate will be an experienced Web Applications developer with at least 2 years of solid software development experience.
  • Project Management
  • System Analysis and design

 

Skill Set Required:

 

  • Strong Database concepts, to meet the reporting requirements and knowledge of DB Design and modeling.
  • Strong knowledge of SQL, T-SQL, and OO Programming
  • Must have good knowledge of MS SQL Server 2000/2005/2008 and optionally Oracle and MySQL.
  • Hands on experience of SQL Server BIDS, DTS, SSIS and SQL Server Agent.
  • SQL query writing, optimize and fine tune the queries, write functions, procedures, and triggers.
  • Expertise in front ends coding such as HTML, DHTML, XHTML, CSS, JavaScript, AJAX, and JQuery.
  • Sufficient experience in VS 2005/2008 ASP.Net VB.Net C# ADO.NET.
  • Familiarity with PHP, Java and HTML5 will be a big plus.
  • Strong verbal and written and organizational skills.
  • Ability to work in a team-based environment.
Additional Details
Output/Deliverables

  • Timely Deployment of automated reports and wallboard application.
  • Timely completion of Project Deliverables.
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