warid jobs

Executive Correspondence required at Warid Telecom in Lahore

Executive Correspondence required at Warid Telecom in Lahore

warid jobs

Division: Customer Services
Category: Customer Support
Total Position: 1
Job Type: Full Time/Permanent
Department: CS Support Center – Support Operations (Correspondence)
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Minimum Bachelors Degree in any discipline. Masters Degree in any relevant field is preferred
Career Level:Entry Level
Minimum Experience: Less than 1 Year(6 Months to 1 Year experience in customer services would be preferred. Depending upon the offered level.)
Apply By: Apr 10, 2012
Posted On: Apr 5, 2012

Objective:

Efficiently respond to customer queries and complaints using customer oriented approach and most appropriate medium of communication.

Main Responsibilities:

Provide prompt response to all customer queries and complaints and ensure usage of appropriate business language while communicating with customer through emails, letters and faxes.

Provide brief and concise response to customer queries and complaints while ensuring to avoid any clerical mistakes on self part.

Appropriately communicate and provide best suitable response to customer queries and complaints.

Facilitate new initiatives and provide feedback regarding challenges and ambiguities related to web marketing.

Laugh marketing emails to existing and potential customers related to new offers, tariffs, campaigns etc.

Ensure accomplishment of all performance targets and compliance with all policies and procedures related to correspondence.

Provide feedback to AM Correspondence regarding any queries or complaints from customers or challenges related to daily assigned tasks.

Output/Deliverables:

Prompt response to all customer queries and complaints

Ensure compliance with all policies, system, procedures while responding to customer queries

Required Skills

Customer oriented, proactive and organized approach

Result driven

Excellent communication and interpersonal skills

Team Player

Strong MS Office skills


Apply Here

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