mobilink jobs

Associate Communication Unit at Mobilink Telecom in Lahore

mobilink jobs

Associate Communication Unit at Mobilink Telecom in Lahore

Industry: Telecommunication/ISP
Category: Customer Support
Total Position: 1
Job Type: Full Time/Permanent
Department: Customer Care
Job Location: Lahore
Gender: Doesn’t Matter
Minimum Education: Masters
Degree Title: Hold at least a Masters degree
Minimum Experience: 2 Years(Have minimum 2-3 years of relevant work experience)
Apply By: Apr 12, 2012


The ideal candidate should

  • Hold at least a Masters degree
  • Have minimum 2-3 years of relevant work experience

Job Description

  • Achieve operational excellence and minimize customer churn by ensuring customer is provided with a first contact resolution
  • Process customer queries and complaints related to our services received through all touch points, regulatory authority, senior management etc
  • Maintain strong follow up on the escalated matters till the resolution of customer concern
  • Communicate/share the final outcome with the customer verbally as well as in writing
  • Analyze and report the received workload and share the stats with management as and when required

Essential Skills

  • Should secure strong communication skills both oral and written
  • Should be well versed with Mobilink products, policies and procedures

Desirable Skills

  • Should have excellent presentation skills
  • Should possess excellent interpersonal skills

Apply Here

DOWNLOAD SOLUTION HERE